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Privacy Policy

Your privacy is of upmost importance to us at Green Monkeys. This Policy explains how your personal information is collected, used and shared when you visit or make a purchase from Green Monkeys and how we keep it secure.

We may change this Policy occasionally so please check this page at regular intervals to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy. Please do email us at hello@greenmonkeys.co.uk if you have any questions.

Who are we?

We are a partnership trading as Green Monkeys. The partners are Lizzie Archer and Jo Forbes. We sell health-focussed, ethical, environmentally friendly products designed for young children.

How do we collect information about you?

We collect information about you when you use our website, for example, when you contact us about products and services, place an order or if you register to receive our newsletter.

What type of information is collected?

The personal information we collect might include your name, address, email address, IP address, time zone, some of the cookies that are installed on your device, and information regarding what pages you access and when. If you purchase a product from us, your card information is not held by us. It is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:
 Fulfil your orders;
 Manage any entries you submit into a competition;
 Ask you about our services;
 Tell you about any changes to our services;
 Send you communications which you have requested and that may be of interest to you;
 Comply with applicable laws and regulations.

We regularly review the lengths of time we hold onto your personal information. We are legally required to retain some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell or rent your information to third parties for any reason at all - simple. We only share your information with third parties who help us to use it as described above. For example:
 We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
 We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Your choices

We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at hello@greenmonkeys.co.uk.

How can you access and update your information?

It is important to us that the information we hold about you is correct. If you change email address, or any of the other information we hold is inaccurate or out of date, please do let us know by emailing hello@greenmonkeys.co.uk. If you are a European resident, you have the right to ask for a copy of the information Green Monkeys holds about you.

What security is in place to protect the loss, misuse or alteration of your information?

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is fully encrypted on SSL.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the Green Monkeys website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations and businesses. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the products and services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review.